Location:

 

Carlo's Pizza & Grill is located in Fletcher Square, 1970 Rymal Rd. E. Unit #10, on the corner of Rymal Rd. E. and Fletcher Rd, in Hannon, Glanbrook, Hamilton, Ontario, Canada. Click the marker on the map for directions.

Phone: (905) 69-CARLO (905-692-2756)

Online:

Online ordering is now available! Credit card required. Wait times may vary greatly (click here for more). If given a long estimate for pick-up, please account for a long lineup by arriving early.

Order Here

Store Hours:

Monday – Thursday: 11:00 AM – 8:30 PM

Friday – Saturday: 11:00 AM – 9:30 PM

Sunday: closed

Delivery service begins at 3:00 PM every day. Hours may vary (e.g. on holidays or other circumstances). Please check the 'News' page for temporary changes to service hours or closures.

Ordering Tips:

  • Wherever possible, call from a landline phone (avoid using cellphones, Bluetooth, and especially speakerphone).

  • Have the order ready (be sure to have read our menu and our FAQ in their entirety). For faster service, please be as clear, concise, and decisive as possible.

  • Mention first if the order is for pick-up or delivery. For delivery orders, the address must be provided at the beginning of the call to ensure that you are within our delivery area (note the delivery map on our menu). Please mention the locality (Stoney Creek Mountain, Hannon, or Binbrook).

  • For delivery orders, know the method of payment when calling: cash or card (Interac, Visa, Mastercard, and AmEx are accepted).

  • For delivery orders, have payment method ready before the driver arrives. If paying by card, ensure you know the PIN. Have your lights on if calling shortly before dusk. Ensure any unruly pets are restrained. In the winter, make sure the pathway leading to your door is cleared of snow and ice. Mention any special instructions or details when stating the address (e.g., '123 Fake St., side door' or 'call on arrival' or, if calling for a business or other non-residence, the address and business/building name). Don’t just assume the driver will find you by GPS; help the driver find your location easily by providing important information.

  • For all orders, please provide a contact number where we can reach you should we need to (it does not have to be the one you're calling from; cellphones are best if you're on the road). Please answer any phone calls you may receive from an unfamiliar or blocked number, as it could be a delivery driver on their cellphone trying to locate you.

  • Please disclose any food allergies/sensitivities or dietary restrictions (including religious) prior to ordering. We will do our best to accommodate.

  • If you're on a tight schedule and timing might be an issue, be sure to ask for the estimated wait time before placing the order. Please note that all quoted wait times—including scheduled orders delayed by customer request—are estimates, not maximums or guarantees.

  • For pick-up orders, please provide a full name (first and last). This is essential if the first name is common (e.g., 'Mike,' 'Jen,' 'Joe,' 'Kathy,' etc.) and may result in someone picking up someone else's order.

  • For pick-up orders, the pick-up name does not have to be under the person picking up. For faster service, ensure the pick-up person knows the name that the order is under and at least a general idea of what the order contains so that they don’t pick up someone else’s order.

  • Note the quoted time when you place the order and plan accordingly. If you are running late for pick-up, please give us a call and let us know. If we are running late for delivery, please give us a call no earlier than 15 minutes (or 30 minutes during peak rush hours) after the estimated time of arrival if it has still not arrived.

  • Check over the entirety of your order before you leave the store or when it is delivered to you. If there is any problem whatsoever with your order, please call us immediately, the same day, NOT the next time you order.

  • Note that we have a zero tolerance policy for aggressive behaviour and physical and verbal abuse towards our staff or other customers. Our premises are monitored by video and audio surveillance. All incidents will be reported to the police.